Your SOPs are KEY to customer satisfaction
Prior to the launch of a service, we familiarize your account manager, our customer support representatives, delivery team and warehouse staff with your specific Standard Operating Procedures. We ensure we know your requirements and fully understand your customers’ expectations.
Our Carrier Manager consistently audits delivery teams for safe handling procedures and on-time performance. Routine warehouse audits assure proper handling and staging of orders.
Our company drivers are uniformed professionals.
We take pride in having great relationships with our customers.
Our customers have the option to track their package(s) online 24/7 or speak to one of our highly qualified customer support representatives 7 days a week. All customer and client calls are routed to staff that know your unique needs and requirements and will answer your questions quickly and effectively.